PROFESSIONAL TRAINING
ITIL® Foundation (Version 5) Training in Seville
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Request Training DetailsDownload Brochure (PDF)Detailed course guide: full curriculum, topics and learning outcomes.
Upcoming Training Dates
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Course Overview
ITIL Foundation Version 5 introduces digital product and service management across a lifecycle. Its learning focus includes collaborative value creation and the concepts that help organisations manage digital products and services.
Use the services or products you work with to make the terminology meaningful. Ask how different teams contribute to the experience of users and where decisions depend on information from another team. Version 5 is a distinct syllabus: confirm that the learning materials and assessment match the version you choose.
Connect learning with your work
Follow one user request through a digital service. Identify where the request becomes work, which teams contribute and how users find out what happened. Discuss an improvement that could make the whole experience clearer. Use the example to examine outcomes, costs, risks and feedback rather than only a local team's activity.
Key Features
- Learning aligned with the selected certification pathway
- Course scope and entry requirements explained before enrolment
- Practical discussion of the concepts in the published curriculum
- Ask about dates, training mode, materials and examination inclusion
What You Will Get
- Explore core concepts and the purpose of lifecycle thinking.
- Discuss how providers, consumers and other stakeholders contribute to outcomes.
- Consider organisational, process, technology and supplier perspectives.
- Understand how governance, principles, activities and practices fit together.
Confirm the materials, assessment arrangements and training format in your selected package. Certification is awarded by the governing body following its requirements.
Prerequisites
Foundation is an entry point to ITIL Version 5. Experience in digital services can help with examples. Confirm current requirements and compare full Foundation and any bridge options against your existing credentials.
Assessment information
PeopleCert controls the ITIL Foundation Version 5 assessment. Check its current product page for exam format, study materials, language, booking and renewal information before selecting a package.
Official reference sources
Course Curriculum
Review the complete module outline below, including topics and learning outcomes. Practical exercises are The AgileNow learning activities; certification requirements remain governed by the relevant awarding body.
Module 1: Digital products and services
Explore digital products and services through practical explanations and a course-relevant example.
Topics Covered
- Digital product concepts
- Lifecycle perspective
- Outcomes, costs and risks
- Experience and sustainability
Learning Outcome: Explain digital products and services and use the covered concepts to reason about a practical scenario.
Module 2: Value co-creation
Explore value co-creation through practical explanations and a course-relevant example.
Topics Covered
- Providers and consumers
- Stakeholder needs
- Service relationships and feedback
- Balancing value, cost and risk
Learning Outcome: Explain value co-creation and use the covered concepts to reason about a practical scenario.
Module 3: Four dimensions
Explore four dimensions through practical explanations and a course-relevant example.
Topics Covered
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
Learning Outcome: Explain four dimensions and use the covered concepts to reason about a practical scenario.
Module 4: ITIL Value System
Explore itil value system through practical explanations and a course-relevant example.
Topics Covered
- Guiding principles
- Governance
- Value chain activities and practices
- Continual improvement
Learning Outcome: Explain itil value system and use the covered concepts to reason about a practical scenario.
Module 5: Application and preparation
Explore application and preparation through practical explanations and a course-relevant example.
Topics Covered
- Digital service improvement scenarios
- Responsible AI and human oversight
- Original knowledge checks
- Current version-specific syllabus review
Learning Outcome: Explain application and preparation and use the covered concepts to reason about a practical scenario.
Practical Learning and Next Steps
Discuss a realistic scenario, review your learning gaps and confirm the current training format, materials and examination inclusion with our team.
Who Should Attend
- Digital product and service professionals
- IT support, operations and service delivery teams
- Managers and practitioners seeking an introduction to the current ITIL pathway
Course Reviews
Contact our team for learner feedback and course information.
Frequently Asked Questions
What is ITIL Foundation Version 5?
It is an introduction to digital product and service management, lifecycle thinking and collaborative value creation.
Is this the same syllabus as ITIL 4?
No. ITIL 4 and Version 5 have distinct materials and pathways. Prepare with the syllabus that matches your intended assessment.
Who should consider Version 5 Foundation?
Professionals beginning the current pathway and teams working with digital products or services may find the topics relevant.
Do I need a bridge or the full Foundation course?
This depends on your existing credentials and PeopleCert's current eligibility rules. Confirm the suitable option before booking.
Can I choose online or classroom training?
Ask our team which formats and dates are currently offered for this course and your location. A city page does not confirm a classroom venue.
Are examination fees included?
Package inclusions can vary. Request a written explanation of training, materials, examinations and any additional fees before booking.
Can organisations request team training?
Yes. Contact The AgileNow to discuss your team size, learning objectives and the course scope you need. Confirm availability and delivery arrangements with the team.
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